Contact and FAQs | CoastMart

FAQs: Frequently Asked Questions

How long will it take to receive my voucher?

Print at home vouchers will be delivered to your inbox within 24 hours of purchase; mailed vouchers are sent within 48 hours (Monday-Friday only), and should arrive within 7 business days.

You will receive an email receipt from coastmart@altperks.com. This receipt will contain your confirmation code. Please retain your receipt and confirmation code for your records.

What if I do not receive my voucher(s)?

If you selected "print at home" delivery and have not received your confirmation email with a link to your printable voucher within 24 hours, email coastmart@altperks.com and we will resend the confirmation email.

If you have not received your mailed voucher(s) within 21 days of purchase, please let us know by emailing coastmart@altperks.com, and we'll work to resolve the problem.

Can someone else use my voucher?

Yes! Your name will be in on the voucher but you can give it to a friend or family member.

What if a business will not accept my voucher?

If you experience a problem redeeming your voucher, contact our customer service department and we will do everything possible to correct the situation.

What do I do if my voucher has passed its expiration date?

With a few exceptions*, after a CoastMart voucher has passed its expiration date, you can still redeem the voucher for the voucher's full cash value (the cash value is the amount you paid for the voucher). This value is printed on all CoastMart voucher with expiration dates. If you have any trouble redeeming a voucher after it's expired, CoastMart will be happy to offer you a refund.

*Event ticket and will-call offers expire the day of the event.

Are there any restrictions on the voucher(s) I purchase?

Restrictions for each voucher offered are outlined on the website and on the voucher, and vary by the participating business.

Contact

Other Questions? We're here to help!

Please direct all customer service inquires to coastmart@altperks.com

CoastMart Customer Service
c/o AltPerks
115 SW Ash Street, Suite 600
Portland, OR 97204
TEL: 877-901-1954
FAX: 503-294-0844

Customer service hours are:
Monday-Friday, 2pm-9pm, Atlantic Time

AltPerks is responsible for the processing and delivery of all purchases made through CoastMart.

Fulfillment is provided by our customer service department in Portland, Oregon. Participating businesses are not responsible for delivering your vouchers.

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